Communication audits
A service-level review of your environment, resources, documentation and day-to-day practice, benchmarked against current standards. Scope is agreed in advance and can be on-site or remote.
Typically includes observation, documentation review and conversations with staff, followed by a prioritised written action plan.
Staff training
Practical, bespoke training for support workers, seniors and registered managers — built around the people your service actually supports rather than a generic slide deck.
Common topics: communication-led support, dysphagia and mealtime safety awareness, AAC in daily routines, autism and learning disability communication, and total communication approaches.
Dysphagia and mealtime safety
Specialist assessment and management of eating, drinking and swallowing difficulties, including IDDSI-aligned guidance and mealtime observation.
Supports safer, more dignified mealtimes with clear written recommendations your team can follow and evidence.
AAC implementation
Getting communication aids off the shelf and into everyday life — from low-tech symbol resources to speech-generating devices.
Includes feature-match exploration where appropriate, vocabulary set-up, and coaching for the staff around the AAC user so use is consistent across shifts.
Good Communication Standards and CQC preparation
Implementation support to help your service evidence communication practice against the Good Communication Standards and quality frameworks.
Standards mapping, policy and resource review, training and an agreed review cycle so change is visible and documented.
Specialist 1:1 input and accessible information
Individual communication assessment for residents with complex needs, plus easy read documents, communication passports and care plan resources.
Written in plain English and designed to be used by the team, not filed away.
Every assessment and intervention is tailored to the individual’s needs. The exact approach will depend on clinical judgement, the person’s presentation and the agreed service.